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DALI TROUBLESHOOTING START HERE

3 critical things to check.

  1.  The light fittings have power.
  2. The DALI power supply has power.
  3. The DALI driver/ ballast is connected to the correct DALI line.

The Dr DALI forum is for all users, designers and installers of DALI lighting control equipment  – product designers and developers are welcome too.

The aim is to allow the wider DALI community to have a go-to place where they can tap in to the experience and knowledge of DALI equipment manufacturers and DALI installers to share information, solve problems etc.

While the site is hosted by Diginet all companies are welcome to provide appropriate content and assistance to DALI users (see forum user rules for details).

 

Downloads

Download Software

RAPIX Addressing & RAPIX Emergency

RAPIX Software Downloads

Software Download

Download the latest version of RAPIX Addressing Software

Its Free!

Software Download

Download the latest version of RAPIX Emergency Software

RAPIX Emergency is Licensed Software .

DALI (UDID) RED Box Help

Essential UDID Information

Software Download

Download the latest version of RAPIX Addressing Software

Its Free!

Buy UDID ( Red Box)

Don’t have your UDID (Red Box) yet?

[USB to DALI Interface Device]DALI to USB Device

Contact your local electrical wholesaler and quote part#:

DGLMIFU01

Software Manual

Download the RAPIX Addressing MANUAL

Quick Guide to DALI Rules and How to Use the Red Box

UDID Troubleshooting Q&A

UDID Connection Troubleshooting
There are 2 locations on the front face of the UDID where LED indicators provide feedback to the user.

When connected correctly the 2 green LED indicator lights atop the device-face indicate that the DALI line is connected and powered.

When the USB cable is connected to the UDID and to a PC the USB indicator light is illuminated.

The DALI communication indicator blinks when DALI communications occur.

Remember, if this is the 1st time you have plugged your UDID into the PC you are using it will automatically install a device driver. This can take a few minutes depending on your PC configuration and your Windows device will notify you that this is happening and when it has completed the process.

Only after the device driver has installed will the UDID work with your PC and the RAPIX Addressing software.

TOP Indicator Lights

  • The ‘bannana’ plugs are not fully inserted into the UDID. Properly insert the banana plugs provided into the top of the UDID
  • The connection to the DALI line is not secure, has come loose or your DALI line has now power. Check the DALI line has power and that the connection to the DALI line is secure.
  • A short on the DALI line will cause the 2 LED indicators atop the UDID to not illuminate.  Check your DALI line for wiring faults. These could be at the distribution board or at any of the connected luminaires

 

BOTTOM Indicator Lights

  • The USB cable is not properly connected to the UDID, remove and re-insert the USB cable into the UDID.
  • The USB cable is not properly connected to the PC, remove and re-insert the USB cable into the PC.
Licensing Issues
The RAPIX Addressing software is telling me my UDID will not work as my license has expired. How do I get a new license?

Download the updated version o RAPIX Addressing. This has had all licensing requirements removed.

http://www.diginet.net.au/software-downloads/

Using your UDID on non-RAPIX Software
The UDID can be used with a number of other manufacturer’s software.

Check the Dr. DALI forum post here for information on using the UDID with Lunatone Cockpit software and Tridonic Master Configurator.

http://drdali.com/forum/showthread.php?3270-Connecting-Lunatone-Cockpit-software-via-the-Diginet-UDID-(DALI-USB-Interface-Device)

Does the UDID work on DALI from CBUS, Dynalite, KNX, Tridonic etc.?
The UDID device, when connected to a DALI line which has DALI power, is capable of providing all DALI configuration options and operations.

As many of these other systems are using DALI gateways to MAP their protocol to DALI, and not all of them may be DALI compliant, any changes you make in a DALI  (UDID) environment may or may not affect their mapping.

However as the UDID communicates in a DALI compliant message format, it allows for the easy DALI short addresses, re-short addressing, DALI grouping and DALI scene setup, and control of DALI Compliant drivers and ballasts without affecting any of the other 3rd party system gateways.

As each of these systems has a different but similar mapping topology, we cannot provide further generalised information.

If you need further support please contact Diginet Technical Support 1300 95 DALI (3254)

RAPIX Addressing Help

Software Download

Download the latest version of RAPIX Addressing Software

Its Free!

Buy UDID ( Red Box)

Don’t have your UDID (Red Box) yet?

[USB to DALI Interface Device]DALI to USB Device

Contact your local electrical wholesaler and quote part#:

DGLMIFU01

Software Manual

Download the RAPIX Addressing MANUAL

RAPIX Emergency Help

Software Download

Download the latest version of RAPIX Emergency Software

RAPIX Emergency is Licensed Software .

Download Brochure

Download the latest version of RAPIX Emergency Software

Software Manual

Download the RAPIX Emergency MANUAL

Cannot Communicate to the EDID devices
Each EDID device which forms part of the RAPIX Emergency network requires a static IP address.

To be able to communicate to these EDID devices your Windows PC, which has the RAPIX Emergency software installed, must be in the same subnet IP range.

Licensing Issues
Before proceeding please ensure you have downloaded and read the RAPIX Emergency Manual.

You can download it here. RAPIX Emergency Manual

 

RAPIX Emergency is licensed software. Whilst you may have downloaded the software, to use it on a site a license needs to be purchased. These licenses vary in price depending on the number of DALI emergency devices you need to report on.

Contact your RAPIX Xi Systems Integrator for pricing.

 

Already got a Dongle / license?

First, ensure you have downloaded and read the RAPIX Emergency Manual, Section 2.4 covers licensing and how to.

RAPIX Emergency requires that the dongle is inserted into the PC, and a license file has been imported.

A license file is designed to activate a specific USB dongle, and the dongle is identified by a built-in unique identification number which is printed on it. If either the dongle is missing or the license file is missing, then RAPIX Emergency will stop running until both the dongle and license file are found.

The first time RAPIX Emergency runs, it will prompt for a license dongle to be inserted.

(1) Insert the USB license dongle into the PC.

Note: The first time a dongle is inserted, Windows will install and configure the dongle drivers. This may take a few moments. When complete, you may be required to remove and re-insert the license dongle.

(2) The flashing red message at the bottom-left of the dialogue should prompt for a license file to be imported, specifying the ID of the dongle just inserted.

The ‘import license’ message in the bottom-left of the dialogue (the inserted dongle’s ID will be displayed here)

(3) Click Import License to show the Import a Diginet License File dialogue.

(4) Locate and select the Diginet License File (*.lic) and click Open. The text message displayed above the Import License button should now display the number of DALI Devices permitted to be run in a Test Plans.

If you don’t have a license file to accompany your Dongle please contact Diginet Support.

1300 95 DALI (3254)

sales@diginet.net.au

Can I get MACID Locked license instead of a dongle?
RAPIX Emergency accommodates MACID locked licenses in lieu of a Dongle.

Before the license can be provided the MACID of the Ethernet adapter on the PC that will be used on the testing site must be provided.

Diginet’s preference is always to provide both.

Sometimes customers order the licensing dongle and software late and it inhibits the emergency testing.

There is a fix – we can provide a MACID locked license which can be emailed. This also works in VM environments where no USB slot is available.

If needed urgently, once order has been received….

We Create 2 licenses:

  1. Create a MAC-locked license that expires after 3 months and email it to you straight away
  2. Create a dongle-based license that is permanent and send it in the post.

This way it helps with two problems

  1. You get your site working straight away
  2. By expiring the MAC-lock and sending them a dongle-based license, it means it is future proof. If the server infrastructure should ever change, your site will continue to work.

 

NOTE: When using the MACID locked license, any hardware changes which impact the Ethernet Adapter or an outright change of PC to the PC operating the RAPIX Emergency software, will make the RAPIX Emergency Software inoperable and new MACID locked license will need to be requested.

IMPORTANT: This does not affect the operation of the DALI Emergency devices connected to the system.

These devices, assuming they are not faulty,  will continue to operate in the case of an emergency event as normal. Only the scheduled Emergency Testing process will be interrupted until the software is re-licensed.

 

1300 95 DALI (3254)

sales@diginet.net.au

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